Post Acute Care

Post Acute Care (PAC) or after hospital care, works with you to plan and set up short term community services to help you to recover at home after a stay in a Public Hospital.

About Post Acute Care

PAC aims to make the transition home smoother for you and to reduce the risk of you having to return to the hospital.

Some of the services that post acute care provides include:

  • Nursing
  • Help with cleaning your house
  • Support with showering and dressing
  • Someone to take you shopping or to do your shopping for you
  • Physiotherapy

What can I expect from this service?

The Hospital staff will discuss your support needs with you before you go home and if appropriate they will complete a referral to PAC.

A PAC team member will then contact you to discuss your goals and what support you would like. Once you have agreed on a plan the PAC staff member will set up the services.

When the services are organised and in place the PAC team will make regular calls to you to check on your progress and make sure the services are going well. Post Acute Care will also work with other community agencies to make sure you have longer term support if needed.

What does Star Health do that’s different?

Star Health PAC is committed to:

  • Providing a quick response that is focussed on your goals and your support needs at home
  • Organising support workers that you are comfortable with and who meet your needs
  • Getting your views about how the services and support are going
  • Making sure that you have other support arranged for the longer term as needed

How do I access Post Acute Care?

To be eligible for PAC you must:

  • Have been discharged from a Public Hospital or Public Emergency Department in the last 28 days
  • Be residing in the council areas of Port Phillip, Glen Eira, Stonnington or Bayside. We also cover some parts of South Bank and Melbourne City
  • Have a new support need related to the hospital admission, e.g. after an operation
  • Need support at home because you can’t get to a community centre

Please note: where another program was providing support before your hospital admission, it is expected that these services will start when you go home.

When is the service delivered?

The PAC team is available by phone Monday to Friday 8:30am – 4:30pm.

Some services, such as nursing, are provided on weekends and evenings if required.

Where is the service delivered from?

The support services will be provided in your home at a time arranged with you.

How much will it cost?

There is no cost to you for this service


Contact Information

For people being discharged from Alfred Hospital please telephone our Alfred Hospital office on 9076 2238.

For people being discharged from the Caulfield Hospital please telephone our Caulfield office on 9076 6153.

For people being discharged from any other hospital please telephone our head office on 9066 1400.